When do thomson holiday tickets arrive

You will receive a refund for the cancellation within 2 weeks. If you booked a flight via an online travel agent or a facilitator i. You will receive a refund for the products or services you booked and paid directly with TUI fly, e. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid.

If the price of the new flight is higher, we will adjust it to the original price. You will not have to pay the difference. If the price is lower, you will receive the balance in the form or a voucher if you paid by voucher or you will pay the lower amount of the trip if you received a refund for your cancellation. If the same flight can take place from another Belgian airport of departure, the change is also free of charge.

If the price of the new flight is higher than the original amount, you will have to pay the difference. If the price of the new flight is lower, you will receive the balance in the form or a voucher in case you paid with a voucher. You can find detailed information about the voucher and the conditions here. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself.

The issue date and the expiry date of the initially issued voucher remain applicable. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount.

You can use this residual voucher when you book your next flight. The issue date and the expiry date of the initially issued voucher will remain applicable. You will automatically receive the new voucher for the remaining amount by e-mail. You do not need to contact us yourself. Starting on the issue date, you have one year to book a new trip. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date.

As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. Your travel agency can give you more information about this voucher. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options.

The voucher is personal, you are not allowed to give it to someone else. You can book online and enter your voucher number and unique code during the booking process. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. You will receive the voucher by e-mail. You do not need to contact us.

If you cancelled your flight on your own initiative, you will not qualify for a voucher. In that case the normal cancellation conditions will apply. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. You will receive a refund within 2 weeks.

This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. The original term of validity is indicated on your voucher. Given the circumstances, TUI fly will extend its validity by one year. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas.

In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. Yes, the TUI fly web portal has been reopened. You can do this while you check in online, which is possible from 24 to 6 hours before departure. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID statement online and to pick up your boarding pass at the check-in desk at the airport.

This applies to both the outward and the return flight. The measures taken by the suppliers can change at any time. We therefore advise you to consult their terms and conditions and the measures they have taken. This way you will always have the most recently updated information. Our partners are doing the best they can to help you! It goes without saying that they will take every possible precaution to take your customers to their destination as safely as possible:.

If you prefer a private ride rather than the combined ride you booked, this is certainly possible. This private comfort ride can be booked against payment. Please send an e-mail to info billo. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. We ask you to pay contactless or by card if possible. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. We have done everything within our power to continue to offer you this service in these challenging times.

When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. You will find an overview of these suppliers below. We therefore advise you to consult their terms and conditions. This way, you are always aware of the most recent information. Our partners will do everything within their power to help you! Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled?

Send your cancellation to admin holidaytaxis. Did you book a parking space with Quick Parking, but your trip has been cancelled? You can contact them by e-mail info quickparking.

VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info visumcentrale. Do you need to get in touch with them urgently? Call them at 45 0. You can find all up-to-date information about changes and cancellations in their FAQ only available in Dutch or French. Is it not possible to travel to your destination and pick up your rental car?

Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? Skip to main content. Welcome to the world of TUI. Please choose.

Cancellations Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. Alternative flight We can imagine that you have been looking forward to your trip. Refund Of course we hope you will opt for an alternative flight. Flight changes Will your flight take place but do you prefer not to travel right now? Do I still have to take a test before my departure? Can I also apply for the European corona certificate by phone?

I have had one vaccine. Is that enough to travel without having to take a corona test? Is the certificate I can obtain from MijnGezondheid. What do I have to do if my corona test before my departure is positive?

If I am fully vaccinated against the coronavirus, do I still have to observe all measures during my trip? Does that mean my flight will take place as scheduled? Which destinations do you offer? I will be flying with you soon. What are the measures and changes I have to take into account during the flight? Preparation for the flight We ask you to check in online prior to your flight if possible. Please note: online check-in is only possible as from 24 hours prior to departure.

Our policy relating to hand baggage has changed. In order to limit personal contact on board and protect all passengers as well as the crew, we ask you to only take one small personal item.

This may be a handbag, laptop back or backpack per person, with a maximum weight of 10 kg and maximum dimensions of 30 x 30 x 15 centimetres. We ask you to store this item underneath the seat in front of you.

Please note: for safety reasons, you are not allowed to carry loose lithium batteries e. Please put them in the personal item you can take on board. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight.

Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card.

During the flight Face masks are obligatory for all passengers aged 13 and older. You are responsible for bringing a sufficient number of face masks, depending on the duration of your flight. The face mask must be replaced every four hours. Passengers who do not wear a face mask or refuse to wear one will be denied access to the aircraft or will be requested to leave the aircraft before the closing of the doors.

Passengers who do not comply with the rules will be qualified as recalcitrant, authorising TUI fly to deny them access to all flights in the future. Furthermore, they will be the subject of legal prosecution.

Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Textile face masks are allowed as well. Articles of clothing e.

Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take the following measures.

Service on board has been adjusted so as to maximally limit contact. A PCR test before departure is not obligatory for my destination. A test upon arrival is also accepted. I had a test upon arrival and the result is positive. What should I do? I will be flying with you soon and have been informed that I will have to complete a form upon my return to Belgium , is this correct? Have you reserved a seat? You can already enter the seat number. Have you not yet reserved a seat?

This field is no longer mandatory and can be left blank if you do not yet know your seat number. Print the QR code or save it on a digital device and keep it ready at check-in. If you are unable to present the code, you will be denied access to the plane. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: You need to be in the possession of proof that you have taken a COVID PCR test and that the result is negative.

This obligation applies even if you have been fully vaccinated. In that case an additional PCR test is not necessary. If you travel to a destination where a COVID PCR test is not obligatory, you need to take this test not earlier than 72 hours before your departure. It is possible to do an antigen test. This should not be older than 48 hours before departure. This obligation is applicable for the outbound flight as well as the return flight.

You can check the most recent measures at each destination here. You need to have the hard copy of the negative test result with you and be able to show it at all times. We ask you to fill in and have with you a medical certificate.

You can request this certificate via this link. You will receive the certificate by e-mail. The certificate will have a code. You need to be able to show the original certificate, to the TUI employees at any time during your trip. Note: the certificate is only valid in combination with a negative test result.

We ask that you wear a face shield. If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. Is it useful to add an All-Risk cancellation insurance to an existing booking or to take one out with a new booking? An All-Risk insurance is useful because it provides coverage: During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area Before and after the period during which negative travel advice is given for an affected area For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future If you have a cancellation insurance , you will in most cases not be able to cancel on account of the coronavirus.

I want to change my booking. What happens with my insurance? How can I change my flight? Can I cancel my TUI fly flight? I have a cancellation insurance, can I cancel my flight on account of the coronavirus?

What if my TUI fly flight is cancelled? Top of the page Cancelled flights: information about flexibility for changes in bookings My flight has been cancelled. You can do so from 24 hours before your flight.

Please note: Online check-in is not possible for the return flight to Belgium due to the fact that your Belgian PLF form must be checked. Please collect your boarding pass at the check-in desk at the airport of your destination. If you have any questions about the measures taken, please consult the webpage listing all coronavirus measures or our FAQ section on the coronavirus. Would you like to have a say in where you will be seated during the flight or do you want to make sure you will be seated next to your travelling companion?

You can then book your favourite type of seat in advance. You can for instance choose a seat with extra legroom or a seat in the front of the cabin. You can also check in online quickly and easily on most of our flights after having selected a seat or in the period between 24 and 6 hours before departure if you have not reserved a seat. If you have problems reserving a seat for your TUI fly booking with departure before 8 November and return after 8 November, we advise you to try again later.

We will try to find a solution for this problem as soon as possible. You can book your favourite type of seat in advance. Choose your type of seat and check in. From now on you can save even more time if you have booked a flight operated by TUI fly and departing from Charleroi.

After having checked in online , you can print your baggage tag at one of the Self Service Baggage Tag terminals at the airport. Skip to main content. Welcome to the world of TUI. Please choose. Online check-in and seat reservation Online check-in and seat reservation.